Communications Specialist

21 S Lincoln St, Minster, OH 45865   |   (419) 953-0033   |   amwkerrigan@gmail.com

EDUCATION: Bachelor of Science in Education from Bowling Green State University - focus on English Communications and Journalism

WORK EXPERIENCE: Virtual Assistant | Customer Service Specialist | Communications Specialist | Secondary level English Teacher | Legal Assistant

I’m a customer service and communications professional with experience supporting clients, managing operations, and delivering high-quality service across retail, editorial, and freelance environments.

My background includes several years with Topsy Turvy Toys, where I developed strong customer service, problem-solving, and operational skills. I’ve since expanded into freelance work, supporting authors and organizations with writing assistance, research, editorial planning, and workflow coordination.

I’m highly adaptable and quick to learn new technologies — from retail POS systems to project management tools, CRM platforms, and digital communication systems. I enjoy mastering new processes and using technology to improve efficiency, accuracy, and client experience.

I’m especially strong in:
• Customer service & client communication
• Problem-solving & conflict resolution
• Learning new software, tools, and workflows quickly
• Writing, editing, and research
• Project coordination & task management
• Retail operations & inventory support
• Remote communication & administrative support

I’m currently open to remote customer service, client support, communications, editorial assistance, and operations roles.

• Google (Workspace and Analytics)
• Adobe Creative Cloud and Canva
• Microsoft 365
• WordPress and Weebly
• Social Media Management Software
• Editing and Proofreading
• Writing (various types including, technical, business, journalistic, academic, web, social, and more)
• Writing styles (MLA, APA, Chicago Style)
• Project Management
• SEO/SEM
• Teaching/Training Skills
• Inclusive Language and Design
• Communication Skills
• Customer Service Skills
• Transcription

• Self-Starter
• Multi-tasking
• Listening, Collaborating, Teamwork
• Hard-Working
• Interpersonal Skills
• Critical Thinking, Problem Solving
• Time Management, Ability to Prioritize
• Flexibility

I understand the purposes and best practices for using various social media outlets, including:

• Facebook (www.facebook.com/shelbydd.org)
  
• Instagram (www.instagram.com/champaigncbd...)
• Twitter (X) 
• LinkedIn (www.linkedin.com/company/shelb... )
• TikTok
• YouTube
• Pinterest
• And more...

Analytic reports below show successful growth rates of a few social media platforms that I manage.